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Coronavirus: Service Information

IMPORTANT - Change to services due to Coronavirus (COVID-19) from Tuesday 24 March 2020

Following Government guidance, our office is now closed.  We have put measures in place that allow us to continue providing the best service that we can during this difficult time.

Please read below for more information.

If you have accessibility needs, please click on Reciteme for assistance.

We are making essential changes to our service provision because of the Coronavirus (Covid-19) outbreak in the UK.  Please read this information, as it will tell you about how to access services and how you, our customers, can play a part in supporting us, and your community through this difficult time.

CONTACTING STAFF

All Housing Officers and Housing Assistants are contactable through email, or by phoning their direct dial telephone number – details can be found here.

All of our Maintenance Team are also contactable through email.

In addition, you can contact us via the website Contact Us and we will get back to you.

REPAIRS SERVICE

We are now only carrying out Essential Repairs, these include Emergency and Urgent repairs. Non-essential Routine repairs, will be suspended until further notice. We will record non-essential repairs reported to us, to be dealt with in future, however, we would ask you to consider if a repair could wait to be reported until normal service is resumed?  We are keeping in close contact with our contractors in relation to their service availability. Any changes to our ability to deliver our repairs service will be advised on our website. 

For essential repairs out of hours between 5:00pm and 9:00am; For a plumber, electrician or joiner, please call 0141 887 8613 and between 9:00am and 5:00pm call 0141 847 6388

For gas heating breakdowns, call James Frew (Gas Sure) on 01294 468113

For a suspected Gas Leak, call National Grid 0800 111 999

Please see our website for information on how to report a repair.  To assist with call volumes and waiting times we would prefer that you use our website to report a repair (see link below)

Repairs Information for information on reporting repairs (emergency and routine) and to access our “Report a Repair” tool.

GAS SERVICING

Following new guidance issued by Scottish Government and HSE, the important work relating to your annual gas service visits has been reinstated, which was initially suspended due to Coronavirus concerns. This work can now be carried out safely, with the implementation of safe working procedures and incorporating official guidance, including social distancing. We would urge you to co-operate with the contractor (Gas Sure) in allowing access to have this key health and safety check carried out and following the procedures that will be explained to you.

PLANNED & CYCLICAL MAINTENANCE

All other non-essential cyclical and planned maintenance have also been suspended until further notice.

Grass Cutting/Landscape Maintenance:

Following the agreed implementation of safe operating procedures in light of the coronavirus, our Landscape Maintenance contractor, Nurture, have started our grass cutting and landscape maintenance service.

Members of the Association’s Estates and Maintenance teams are also carrying out regular inspections of our closes and common areas to identify and address any potential health and safety issues

NEW TENANCY

We will be suspending all offers of housing, and no new tenancies will be given at this time.

END OF TENANCY

Please find all information to End Your Tenancy on our website.  Please post your keys and any other paperwork through the side door of the office: Ralston House, Cyril Street, Paisley, PA1 1RW.

APPLYING FOR A HOUSE

We have suspended applications for housing.

LOCKED OUT OF YOUR HOME

Please phone MPS on 0330 678 1246 who will make the necessary arrangements with you to regain access.

PAYING YOUR RENT

It is important that you continue to pay your rent.  Please visit our website to see options for paying online or over the telephone.

Pay Your Rent - Please refer to section 12 below if you would like to set up a direct debit or require an up to date rent account balance.

BENEFITS, CRISIS & COMMUNITY CARE GRANTS AND WHAT TO DO IF YOU'RE NO LONGER BEING PAID BY YOUR EMPLOYER

Our Housing Staff can help you with this.  Please contact us through our website Contact Us and we will get back to you. 

PAYING YOUR FACTORING CHARGES

Factoring invoices were issued at the beginning of April.

Please note, during this challenging time, we would prefer that you make any payment by direct debit, phone or online.

It is important that you continue to pay your factoring charges.  Please visit our website to see options to Pay Your Factoring Charge.  If, however, you need further information on making payments or want to discuss any aspect of your factoring account, please Contact Us.

LOFT ACCESS KEYS

Please Contact Us via this web-link and we will make the necessary arrangements with you to allow you access if necessary.

HOUSING MANAGEMENT

Our Housing Management Section has three teams – Rents, Tenancy and Factoring/Allocations.   The teams are made up of Housing Officers and Area Housing Assistants. 

Each team deals with a variety of housing management issues including;

  • Issuing new rent payment cards
  • Setting up direct debits
  • Addressing rent arrears
  • Investigating noise nuisance
  • Advising on benefits
  • Addressing anti-social behaviour

You can identify the appropriate member of staff to deal with your enquiry by clicking on the link:  Housing Management Contact and entering your street name.

CLOSE CLEANING SERVICE

Due to the coronavirus, our close cleaning contractor, Caledonian Maintenance Services, have now amended their close cleaning services.

They will provide an amended cleaning service where they will sanitise all touch points with anti-bacterial products to include doors, door entry systems, handrails, ledges and walls. The floor surfaces will be swept of all debris and spot cleaned to remove spillages and spill marks as required.

We are grateful to Caledonian Maintenance staff for their ongoing support at this time.

BIN MANAGEMENT SERVICE

Our contractor, Caledonian Maintenance Services, have agreed to continue with the bin pull in/pull out services at this time, in order to limit the number of residents having to leave their properties at a time when the key advice is to stay at home. We are keeping this service under review in partnership with our contractor.  We are grateful to Caledonian Maintenance staff for their ongoing support at this time.

RENFREWSHIRE FOODBANK

If you require emergency food, please contact the Association and we will make a referral to the Trussell Trust for you. They provide foodbank parcels with a minimum of 3 days tinned and dried food.

Our office is currently closed, but you can contact our Tenancy Support Officer, Karen Johnstone on 07576 578627, and she will make the necessary arrangements for you.

  • Paisley - Central Baptist Church, 14 Ladylane, Paisley, PA1 2JL
    • Monday 2pm - 4pm
    • Wednesday 1.30pm - 4.30pm
    • Friday 1.30 - 4.30pm
  • Johnstone- St Paul's Church, Quarrelton Road, Johnstone, PA5 8NH
    • Wednesday 10am - 12 noon
  • Renfrew - Renfrew Baptist Church, 77 Paisley Road, Renfrew, PA4 8LH
    • Thursday 10am - 12 noon

OTHER ENQUIRIES

We would respectfully ask that you do not make general enquiries at this time.  All information is available on our website at www.williamsburghha.co.uk or covered above.  If you still cannot find what you are looking for please Contact Us via the web-link.

OTHER USEFUL INFORMATION

Latest NHS health advice for individuals - https://www.nhsinform.scot/coronavirus

A free helpline has also been set up for people who do not have symptoms but are looking for general advice: 0800 028 2816.

Stay at home guidance, for people with confirmed or possible COVID-19 is available from the Government's website.

For information on benefits, download from the Universal Credit website or read DWP's latest newsletter.

Renfrewshire Health & Social Care Partnership - changes to services https://www.renfrewshire.hscp.scot/changestoservices

Find free, confidential, impartial advice in Renfrewshire - http://advicerenfrewshire.org/

Coronavirus (COVID 19)

HEALTH ADVICE

Taking personal responsibility for your health  For now, taking personal responsibility for our own care, including frequent hand washing and not touching your face, are amongst the UK and Scottish Governments’ key messages.

It is recommended that everyone follows this advice. If you have any worries or concerns you should call NHS 24 on 111 or visit NHS Inform’s website on www.nhsinform.scot/coronavirus 

The World Health Organisation has also published a list of protection measures which include:

  • Regularly and thoroughly wash your hands with soap and water or clean them with an alcohol-based hand rub; 
  • Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing; 
  • Avoid touching your eyes, nose and mouth; 
  • Make sure you, and the people around you, follow good respiratory hygiene when you cough or sneeze. Cough or sneeze into an elbow not your hand. Use a tissue where possible and put it in a covered bin immediately; 
  • Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance; 
  • Keep up to date on the latest COVID-19 hotspots (cities or local areas where COVID-19 is spreading widely). If possible, avoid travelling to these places.

We will update our website as and when there are further developments. Please check frequently for updates.

Please look out for your elderly neighbours if you can do so safely. The following article offers some useful advice www.bbc.co.uk/news/uk-51855011

The Management and Staff of Williamsburgh Housing Association appreciate your co-operation and understanding at this difficult time.

Please follow all official NHS and Government COVID-19 guidance.

Take care and keep safe.

 

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Source: https://williamsburghha.co.uk/coronavirus/ Find out more about Recite Me Last updated: 02/06/2020 18:04:46