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Useful Organisations & Services

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Useful Organisations & Services

An accessible version of this page is available here

Age Cymru 'Friend In Need'

‘Friend in need’ is a service which provides free telephone friendship calls for people in Wales who are 70 or over.

Alzheimers society

Living with dementia at any time brings everyday challenges for the person and those around them. Coronavirus is making daily life much harder. 

Information for people affected by dementia

5 online activity ideas for people living with dementia

Audiology Contacts

Action on Hearing Loss have BSL (British Sign Language) interpreters who can be contacted.  Hearing aid assistive technology products can also be purchased via their online shop.

Hearing Link Wales are offering a help desk if you are looking for answers, seeking support or simply need to talk to someone who understands.

National Deaf Children’s Society are offering support with home schooling due to school closures. They are also advising on what should be done in the case of repairs, earmoulds and batteries. 

Royal Association for Deaf People (RAD) are doing YouTube videos and also videos on Facebook in Sign Language giving updates on the coronavirus. 

Live Transcribe App is a useful app for people who are hard of hearing whilst people are wearing face masks.

Bereavement Support

Bereavement support on behalf of Betsi Cadwaladr University Health Board.

More bereavement advice 

Betsi Cadwaladr Services

Audiology –  contact the Audiology departments if you are having difficulties and you cannot manage. 

British Red Cross

The British Red Cross are offering support to vulnerable people who don’t have any other support. They are able to do shopping, collect prescriptions, telephone calls etc.

Call 01745 828330 (option 2) or email them.

Carers Wales

As the situation with coronavirus evolves, it’s important to know what support is available to you as a carer and those you look after. Coronavirus guidance from Carers Wales.

Cruse Bereavement Care

Bereaved people may have to deal with increased trauma, and may be cut off from some of their usual support network. 

Coronavirus: dealing with bereavement and grief

Citizens Advice

Citizens Advice offer financial advice and information regarding paying bills / rent, employment, school, benefits, travelling and much more.


Find local and national organisations and services that can help you on the DEWIS Cymru website.

Dementia Hub at Ysbyty Gwynedd

A Dementia Hub has been launched at Ysbyty Gwynedd to enable staff to provide support to those living with dementia during the outbreak of COVID-19. Read more here.

Dwr Cymru Welsh Water

Dwr Cymru are helping those who need it most by offering priority services and helping make water bills more affordable.

Getting Medical Help From Home

To help stop the spread of coronavirus (COVID-19), it’s important to avoid face-to-face medical help whenever possible.

There are ways to get medical help, advice and prescriptions online or over the phone.

HEIW Medication Administration Training

Health Education and Improvement Wales (HEIW) have produced an online training course to support people assisting others with taking their medication.  This along with other resources can be found on their website.

A new registration type “COVID-SOCIAL CARE” has been created, which will enable anyone to access the training once they have registered an account on the website. Find instructions on how to register here.

Job Centre Plus

Despite the disruption caused by the coronavirus outbreak, there are still thousands of critical jobs out there.

Macmillan Cancer Support

Here is the latest coronavirus guidance for people with cancer.

Marie Curie

If someone you’re close to has a terminal illness, Marie Curie can support you. On the Marie Curie website you can find clear and useful information about supporting someone with a terminal illness. You can call their free support line on 0800 090 2309.  

On the Taking Care website you can browse videos of other carers telling you what has helped them on their caring journey. Carers and professional talking candidly about the highs and lows of caring and lots more.


Mobilise is a tech startup by carers, and for carers. They are crowd-sourcing the ‘know-how’ built up by carers over the years, and sharing it with others. Their mission is to make sure nobody has to learn how to be a carer on their own.

Rare Dementia Support Courses

Rare Dementia Support are offering free online courses for carers of people living with dementia. Find out more.

Re-engage Call Companions Programme

Call companion volunteers from Re-engage can make regular telephone calls to lonely and isolated older people providing a lifeline of friendship.  The regular chat and companionship offers a vital link with the outside world. For more information and how to refer someone click here.

Social Care Wales

Useful links and resources to support people with dementia during Covid-19. English / Cymraeg 

You can also download a contingency plan in case of an emergency: English / Cymraeg 

Support for Blind Employees

Finding and retaining employment can already be challenging, and it’s even tougher if you have been registered blind or partially sighted. A range of resources are available here.

Support in Flintshire

Support in Flintshire New public interactive map to help with identifying what services are available to residents during coronavirus outbreak including pharmacies and food delivery services.

Wales Council of the Blind

The service is still working and will continue to provide advice and support via telephone or email. 

Telephone: 02920 473954 / More information

Welsh Government

Find help if you’re struggling because of coronavirus with this Covid 19 Triage Tool. The tool includes topics such as feeling safe, accessing food, housing, financial advice, benefits advice and for particular groups such as older people, young people, BAME, disabled and carers.



Welsh Women's Aid

If you have experienced domestic abuse, sexual violence and/or violence against women, or are worried about a friend or relative who is experiencing any form of violence or abuse, you can call the helpline – it’s free, and available 24 hours a day, 7 days a week.

Live Fear Free Helpline 0808 80 10 800 or access support through their direct email service.

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Source: https://www.newcis.org.uk/useful-services/ Find out more about Recite Me Last updated: 25/09/2020 23:31:59