Coronavirus Travel Information

At LNER, the safety and wellbeing of our customers and staff is our top priority.

That's why we are continuing to follow advice from the NHS and Public Health England to keep our staff and customers safe.

If travel is essential, please practise social distancing during your journey.

View an accessible version of this page 

Last updated: 17 May 2020 16:00

Let's travel together safely

Train travel remains a vital public service, and we're continuing to temporarily run a reduced service for those where travel is essential.

Whilst we usually love having you onboard, social distancing means that there is much less space than usual on our trains, so please don’t travel if your journey is not essential.

Watch our quick guide on how to keep safe and support social distancing on our trains.

If your journey is essential please:

  • Ensure you have a reservation for the specific LNER service you wish to travel on – otherwise you won’t be able to board the train
  • Practice social distancing during your journey, keeping at least two rows apart from other passengers onboard in Standard and one row in First Class.
  • Check your journey before setting off on our live train departures 
  • Make sure you've read our guide to travelling below

Your guide to travelling during Coronavirus

Before you set off

Train times have changed

We are currently running a different timetable to usual. You can view this in PDF format below or check our journey planner.

We are constantly reviewing our timetables, so these PDFs may not reflect the most up to date timetable. We strongly recommend that you check our live journey planner on our website before travelling.

Check you have a reservation with your ticket

To help keep you safe when you travel with us and to support social distancing, we are working to limit the numbers of customers who can travel on each of our train services.

  • This means that anyone travelling with LNER will require a seat reservation, before boarding the train.     
  • Jump to our full guidance on reservations, further down this page

Pack snacks

In line with government guidence we have removed onboard catering from all our trains. 

  • There will be no First Class complimentary at-seat food & drink, Standard trolley service or food pre-orders and the Café Bar has been closed.
  • We are also running an alcohol free train policy, which means that alcohol is currently not allowed onboard any LNER trains.

We encourage you to bring your own refreshments, as many of the food outlets in stations are closed.

Face masks

Face coverings should be used on our trains. The face covering could be a scarf or other form of material that could catch droplets coming from the mouth or nose. While this is guidance and not law, we are asking people to follow the guidance. For more information on how to make a mask visit the government how to guide here

Assistance at the station

If you or someone you know is travelling and needs additional support, let us know and we can arrange someone to help. Book assistance here.

Bike reservations

You can bring your bike free of charge on LNER trains as long as you have a valid ticket and you have made a reservation for your bike. Spaces are limited and subject to availability.

You can make a bike reservation at one of our Station Travel Centres, or find out more about making a bike reservation by phone here

FAQs

If you've got questions about your journey you may be able to find the answer here.

At the station

Arrive to the station early

  • Please arrive at the station in plenty of time to board your train and follow the directional signage which is in place at our stations.  
  • Stay two metres apart and follow social distancing guidelines whilst moving around the station and platforms.

If you need to visit the Station Travel Centre before your journey, or if you need to use cash to buy your ticket, please view the revised opening hours here.

Station etiquette

  • Respect others’ space by maintaining a distance of two metres
  • Wear a face covering for any times you cannot adhere to social distancing
  • Carry hand sanitiser and wash your hands regulary
  • Use contactless payment methods, eTickets and real-time alerts with LNER Assistant

The most important thing you can do to protect yourself and others from Coronavirus is to follow the advice from the NHS. That is to:

  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell
  • Avoid touching your eyes, nose or mouth if your hands are not clean

Onboard our trains

Boarding a train

Station staff will be on hand to help you board the train using a one way system, each coach will have a door for boarding and a door for alighting the train.

We are using the legacy train reservation system to limit numbers of customers on any specific train, and this does not currently allow us to assign socially distant seat numbers automatically. Please follow our advice below to find your seat onboard:

If you're travelling before 17 June

We are asking you to find your own socially distanced seat:

  • Please choose your own socially distanced seat, please ignore any specific coach and seat numbers as these will not be safely socially distanced until Wednesday 17 June.
  • Sit at a window seat
  • In Standard, leave at least two rows vacant between yourself and other passengers (one row vacant in First Class).
  • Use alternate sides of the train 
  • Avoid facing other passengers 
Travelling on or after 17 June

For tickets dated for travel after Wednesday 17 June please use the coach and seat number shown on your ticket or reservation confirmation email. From this date all designated seat numbers are socially distanced from other passengers. 


Catering onboard our trains

We have removed onboard catering from all our trains. We encourage you to bring your own refreshments. Please note that many of the food outlets in stations are closed.

  • There will be no First Class complimentary at-seat food & drink, or Standard seat trolley service or food pre-orders and the Café Bar has been closed.
  • We have introduced an alcohol free train policy, which means that alcohol is currently not allowed onboard any LNER trains.

Hand washing facilities onboard

Each of our trains has toilets with soap, running water and hand dryers so you can travel safely and wash your hands on the go. Find your nearest toilet onboard with our seat maps below.

Azuma Train Seat Maps.pdf

Electric train seat Map.pdf

Seat reservations

I've already booked


I've NOT reserved a seat with my ticket:

  • If you're travelling on an LNER train you will need to make a reservation here. Alternatively, you will be able to do this in our station Travel Centres.

I HAVE reserved a seat with my ticket: 

Travelling before 17 June

If you’re travelling before Wednesday 17 June, we are asking you to find your own socially distanced seat, using our guidance below:

  • Please choose your own socially distanced seat, please ignore any specific coach and seat numbers as these will not be safely socially distanced until Wednesday 17 June.
  • Sit at a window seat
  • In Standard, leave at least two rows vacant between yourself and other passengers (one row vacant in First Class).
  • Use alternate sides of the train 
  • Avoid facing other passengers 

Travelling on or after 17 June

For tickets dated for travel after Wednesday 17 June please use the coach and seat number shown below. From this date all designated seat numbers are socially distanced from other passengers.

I've not booked


I need to book a ticket for travel, what should I do?

When you're booking your ticket we will offer you a reservation for both parts of your journey alongside your ticket. We've explained some of the ticket types below: 

  • Advance, Off-Peak and Anytime tickets: If you purchase one of these ticket types you will receive a seat reservation, however please ignore the seat number and coach reference as reservations will no longer be linked to a specific seat number from Monday.
  • Open return tickets: You can make an outbound reservation as you purchase this ticket on lner.co.uk. For your inbound journey you will need to make a reservation, you will be able to do this online or at the station from Monday.

Book a ticket and reservation here

I've got a Season Ticket

I need to travel on an LNER train

  • You will need to make a reservation before boarding our trains. You can do this using our quick and easily online tool. Alternatively, you can make a reservation from station Travel Centres.

Make a reservation to travel

I booked elsewhere

 

I am travelling on an LNER train and I haven't reserved a seat yet:

  • You will need to make a reservation before boarding our trains. You can do this using our quick and easily online tool. Alternatively, you can make a reservation from station Travel Centres.

Make a reservation to travel

Useful links for further informaton

FAQs

Is it safe to travel on a train?

How do I social distance on the train?

Do I have to wear a mask on the train?

Can I take my bike with me onboard the train?

Can I use a train if I am showing cold or flu-like symptoms?

Can I use a train if I have been asked to self-isolate?

Can I use a train if I have Coronavirus?

What can I do if I want to cancel or change my travel plans due to Coronavirus?

What should I do if I've booked an LNER ticket through a retailer?

What should I do if my train is cancelled?

How do I calculate my Season Ticket refund?

How do I request a refund for my Season Ticket?

I bought my ticket online and it has been delivered. How do I claim a refund?

Refunds for your car park season ticket

Rail travel vouchers during coronavirus