Adult and Children’s Social Services will maintain service to all individuals and families needing urgent and statutory support. For non-urgent issues there will be opportunities to carry out assessments and maintain contact over the phone with individuals and families.
All people contacting us will be triaged over the phone to consider whether a visit in person is required or that support could be offered in a different way.
Adult day care
The Adult Day Care Service in our centres is temporarily suspended until further notice.
Visitors will not be able to enter the care homes until the situation has improved, apart from health and care workers when appropriate.
Home Care Service
Every effort will be made to maintain the home care service, but we will need to focus our efforts on the most vulnerable people with severe conditions, and those without the support of family or neighbours.
For this reason some of the usual home care services may not be available for a period. We ask families to step in as much as possible during this time.