Coronavirus (Covid-19): Our services

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Our receptions/Siopau Gwynedd are closed until further notice.

Please contact us online, or phone us: 
Contact us online
Phone: 01766 771000 

 

Council amenities across Gwynedd close to protect public

In accordance with Government advice regarding social distancing, public amenities across Gwynedd have been temporarily closed to protect the public.

Full details of changes to our services are listed below: 

Test Trace Protect

The Welsh Government has launched a Test, Trace and Protect programme.

The aim of the programme is to lead Wales out of the pandemic through enhanced health surveillance in the community, to undertake effective and extensive contact tracing, and support people to self-isolate where required to do so.

In North Wales, the six local authorities, Betsi Cadwaladr University Health Board and Public Health Wales are working with Welsh Government to deliver the programme.

 

Privacy Information
UK Government Testing for coronavirus: privacy information
NHS Wales Information Governance - how your information will be used in Wales 
Gwynedd Council’s Privacy Notice

Bus timetables

Before travelling  please check the timetable.  Some services have been reduced or are running as Sunday services.

Schools and nurseries

Every school in Gwynedd is closed until further notice.

The Council is making arrangements to provide child care for the parents of key workers and for vulnerable children in the county. More details on this.

More information:

 

Free school meals

Free school meals arrangements have changed since 20 April 2020.

A weekly direct payment of £19.50 per child is made to parents to buy food for their child.
Gwynedd Council has contacted the parents of all children that were eligible before Easter, by e-mail or letter, to explain the new arrangements.

If your child is eligible for free school meals, but you haven't received a letter or e-mail from Gwynedd Council, contact us by e-mailing taluysgol@gwynedd.llyw.cymru or call 01286 679101 / 01286 679303 as soon as possible, for information on how to apply. 

More information 

 

Gwynedd and Anglesey’s Additional Learning Needs and Inclusion (ALN&I) Service

A new section of the ALN&I website provides support and resources for children, young people and their families during the Coronavirus period. www.adyach.cymru

 

16+ Travel Ticket

As schools and colleges are currently closed, it isn't possible to buy a 16+ Travel Ticket for Term 3.

If you have already bought a 16+ Travel Ticket for the whole year and:

  1. have paid the full amount when buying:
    we will assess the situation regarding a refund for Term 3 when we know if the schools / colleges will re-open
  2. are paying monthly by Direct Debit:
    your monthly payments will be frozen automatically from 20 March 2020. You do not need to do anything. We will not take any further payments at present.
    Your payments will re-start automatically if the schools / colleges re-open for Term
  3. You will not need to do anything to re-start the payments.

 

Nurseries
Meithrinfa Plas Pawb is now open.

For the latest information about nurseries go to the Gwynedd Families Information Service website. 

Bins and recycling / Recycling centres


Missed collections
Due to the current circumstances, we are sometimes unable to complete collection rounds. If this affects you, there is no need to let us know. Please leave your bins out and we will return to collect them as soon as possible. 

 

Garden waste collection

We are receiving reports from our garden waste sites (brown bin) that items we do not accept are arrivng the sites. These items include plastic bottles, black bin bags and other items.

These items cannot be composted and any pollution affects the whole process. Very often, our collection crews are unable to spot the pollution when emptying the bins. We kindly ask everyone who has paid, and is using the garden waste service to do so in the correct way. We know that most residents are already doing this, but pollution in just one bin can affect an entire load. 

 

Recycling centres

Five Recycling Centres are open. You MUST BOOK A SLOT at the recycling centre beforehand. More information



Ordering a new or replacement bin
We can now accept requests for new bins / boxes, but it may take longer than usual for you to receive the items. Due to the current situation we ask you to only order new equipment if necessary.

If you need more food bags you can leave a note with your bins on your collection day, and food bags will be left for you.

 

Bulky waste collections
The bulky waste collection service is currently not available.

 

Safeguarding frontline staff
Please help keep our staff safe by:

  • Keeping a social distance between yourselves and our crews
  • Not putting tissue paper in the recycling cart's top box 
  • Making sure that everything in the recycling cart's middle box is clean and correct (no dirty items . no bags or plastic packaging)
  • Only putting glass in the recycling cart's bottom box (cans should be placed in the middle box with your plastics and cartons)
  • If possible, clean your bin / trolley handles before collection.   
  • Placing your residuary waste into black bags before putting them in your green bin, no loose waste.  
  • If anyone in your home is self-isolating because they have developed symptoms of the virus, don't put your recycling cart out for 14 days. When the 14 days have lapsed, and no one is showing symptoms any more, put your cleaned recycling cart out on your next collection day, and we will collect any additional items correctly separated into plastic boxes of a similar size.

Social services

Social Services
Adult and Children’s Social Services will maintain service to all individuals and families needing urgent and statutory support. For non-urgent issues there will be opportunities to carry out assessments and maintain contact over the phone with individuals and families.

All people contacting us will be triaged over the phone to consider whether a visit in person is required or that support could be offered in a different way.


Adult day care
The Adult Day Care Service in our centres is temporarily suspended until further notice.


Care homes
Visitors will not be able to enter the care homes until the situation has improved, apart from health and care workers when appropriate.

 

Home Care Service

Every effort will be made to maintain the home care service, but we will need to focus our efforts on the most vulnerable people with severe conditions, and those without the support of family or neighbours.

For this reason some of the usual home care services may not be available for a period. We ask families to step in as much as possible during this time.

Crematorium (Bangor)

Arrangements are in place to thoroughly clean the crematorium between each service.

Arrangements are also in place to ensure that everyone who attends a service sit at least 2 metres away from each other in accordance with national guidelines. 

Registration: births, marriages and deaths 

Ceremonies

All ceremonies (including weddings and civil partnerships) have been suspended until further notice.

 

Registration
We are only holding appointments to register deaths at the moment, and the appointments will be held over the phone. To arrange an appointment, please call 01766 771000.  

As we are not able to register births, it is now possible for you to make a claim for child benefit or universal credit prior to the birth being registered, where you have not been able to do so because of these measures. 

 

Certificates
We will not be able to provide copies of birth / death / marriage or civil partnership certificates until further notice.  

Libraries and archives

Libraries
Every Library in Gwynedd has closed until further notice.

We are not lending books currently, and all current borrowing times have been extended. There are no fines for anyone during this period.

First Minister Mark Drakeford has announced that 'Local Authorities can begin planning how libraries can be opened safely'. We are considering options for the safe re-opening of libraries for Gwynedd Council staff and the people of Gwynedd – to include a click and collect service. We anticipate that any re-opening will be gradual and that a full service will not be possible.

Our plans for reopening will be shared when agreed by the Council over the coming weeks.

 

Archives
The Council’s Archives Service will is also closed. If you have an enquiry please email archifau@gwynedd.llyw.cymru. Unfortunately, staff cannot access the collection at present but will respond where possible.  

Leisure Centres and sports programmes

All Byw'n Iach Leisure Centres in Gwynedd are temporarily closed. 

Byw'n Iach Week has been postponed. All community sporting events have also been postponed. For more information, visit Byw'n Iach.

Meetings and committees

All meetings and committees that are not making key decisions in regards to the Council's services are postponed for an undetermined period. 

Grass cutting

Under the current circumstances, we will not be cutting the grass on the side of roads as usual. If you think somewhere has overgrown and become a hazard, please let us know online.

Blue badge

Due to the current circumstances, it isn't possible for us to post blue badge application forms to customers. For the time being, please apply online. If you choose to download the forms, after completion please e-mail them to bathodynglas@gwynedd.llyw.cymru instead of sending them in the post.

More infomation about the blue badge

Museums, cinemas and theatres

The Lloyd George Museum is now closed and will not be opening as planned at Easter. Follow their Facebook feed for updates. 

Storiel is closed, but Mind and DWP's 1 to 1 sessions are to continue.

The National Museum in Parc Padarn and Ysbyty Chwarel Museum are closed.

All events at Neuadd Dwyfor have been postponed or cancelled for the time being.

Leisure, parks and beaches

Public footpaths

 

Playfields
All of our playgrounds that have play equipment’s are closed until further notice. The fields and open spaces are open for residents to enjoy a walk or keep fit. 

 

Beaches
Morfa Bychan - parking and vehicle access to the beach is now closed,

Abersoch – vehicle access to Abersoch beach is now closed,

All Council slipways are now closed,

All food and drink concessions along the Gwynedd coastline are suspended (ice cream sellers etc). 

 

Harbours

Aberdyfi and Barmouth – slipways are closed and there’s no seasonal moorings for the foreseeable future. 

Porthmadog harbour slipway closed.

 

Country Parks
Parc Padarn country park – the park and car parks near the National Slate Museum are now closed.

Y Glyn area (lagoons) near Parc Padarn is closed.

Parc Glynllifon country park – the country park and nearby car parks are closed.

 

Hafan Pwllheli marina
Access to the pontoons is prohibited.

Slipways closed to all park and launch crafts.

Businesses / Business rates

 

Help for businesses in Gwynedd

 

Business rates: Due to the high volume of calls and with staff working from home, we advise you to contact us by e-mailing non-domesticrates@gwynedd.llyw.cymru where we will reply to query as soon as possible.


Food businesses
If you are a new or existing food business offering food delivery or takeaway/delivery service for the first time, due to the current Covid-19 situation, the Council would like to hear from you. It is essential that you assess the risks associated with this type of food service, to ensure that you keep your customers and yourselves safe. We can advise you on food safety, allergens and social distancing/safety.
 

Food and safety team contact details:
Food@gwynedd.llyw.cymru
01766 771 000.

Tourism

Gwynedd Council urges tourists to stay at home

At the moment all Snowdonia Mountains and Coast promotion activity and press and media visits have been paused. They will be maintaining a much reduced presence on social media and concentrating on public health information and the simple message of “Visit Snowdonia and Llŷn. Later”. The situation is reviewed daily and we will also be putting foundation work in place to ensure that we are in the best position possible to support the industry in the short and mid-term. 

Public protection - complaints and enquiries

Complaints and enquiries relating to Covid-19:
Gwynedd Council is working with businesses across the county to ensure that they follow the latest regulations introduced to help prevent the spread of the Covid-19.  In addition, the Council is trying to avoid scams/fraud/counterfeit Covid-19 goods and also seeks to ensure Fair Trade.  

If you are aware of a business that does not obey Covid-19 regulations or if you are aware of any scams/fraud/counterfeit Covid-19 goods or have a complaint/query about Fair Trade, please let us know by: 

 

Services provided: 

  • In addition to providing advice to businesses and the public, the services will deal with :
  • Product safety issues
  • Complaints about animal health and welfare/animal feed
  • Food Safety Notifications               
  • Notices of hazardous accidents and incidents in workplaces     
  • Notifications of infectious illnesses
  • Complaints about businesses that remain open
  • Renewals to renew taxi licences only
  • Applications from licensed premises for temporary event permit to sell alcohol for off-site transportation
  • Requests to bury the deceased in public health funerals
  • Allegations of oil pollution from domestic tanks
  • Enquiries about the safety of private waters
  • Air pollution complaints
  • Complaints about litter that may be hazardous to health         

Toilets

All Gwynedd Council's public toilets are closed until further notice.

  

View this information in accessible formats with multiple languages

Or contact: cydraddoldeb@gwynedd.llyw.cymru