Coronavirus (Covid-19): Our services

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Our receptions/Siopau Gwynedd are closed until further notice.

Please contact us online, or phone us: 
Contact us online
Phone: 01766 771000 

 

Council amenities across Gwynedd close to protect public

In accordance with Government advice regarding social distancing, public amenities across Gwynedd have been temporarily closed to protect the public.

Full details of changes to our services are listed below: 

Bus timetables

Before travelling  please check the timetable.  Some services have been reduced or are running as Sunday services. 

Schools and nurseries

From Monday, 14 September school attendance will be compulsory.

More information:

 

Gwynedd and Anglesey’s Additional Learning Needs and Inclusion (ALN&I) Service

A new section of the ALN&I website provides support and resources for children, young people and their families during the Coronavirus period. www.adyach.cymru

 

Nurseries
For the latest about nurseries go to the Gwynedd Families Information Service website. 

Bins and recycling / Recycling centres

Recycling centres
All Gwynedd recycling centres have now re-opened. You must book a slot at the recycling centre beforehand. More information


Safeguarding frontline staff
Please help keep our staff safe by:

  • Keeping a social distance between yourselves and our crews
  • Not putting tissue paper in the recycling cart's top box 
  • Making sure that everything in the recycling cart's middle box is clean and correct (no dirty items . no bags or plastic packaging)
  • Only putting glass in the recycling cart's bottom box (cans should be placed in the middle box with your plastics and cartons)
  • If possible, clean your bin / trolley handles before collection.   
  • Placing your residuary waste into black bags before putting them in your green bin, no loose waste.  
  • If anyone in your home is self-isolating because they have developed symptoms of the virus, don't put your recycling cart out for 14 days. When the 14 days have lapsed, and no one is showing symptoms any more, put your cleaned recycling cart out on your next collection day, and we will collect any additional items correctly separated into plastic boxes of a similar size.

Social services

Social Services
Adult and Children’s Social Services will maintain service to all individuals and families needing urgent and statutory support. For non-urgent issues there will be opportunities to carry out assessments and maintain contact over the phone with individuals and families.

All people contacting us will be triaged over the phone to consider whether a visit in person is required or that support could be offered in a different way.


Adult day care
The Adult Day Care Service in our centres is temporarily suspended until further notice.


Care homes
Visitors will not be able to enter the care homes until the situation has improved, apart from health and care workers when appropriate.

 

Home Care Service

Every effort will be made to maintain the home care service, but we will need to focus our efforts on the most vulnerable people with severe conditions, and those without the support of family or neighbours.

For this reason some of the usual home care services may not be available for a period. We ask families to step in as much as possible during this time.

Registration: births, marriages and deaths 

Ceremonies:
Marriage and civil partnership ceremonies have resumed in Gwynedd. More information  

Death registration:
Appointments to register deaths are held over the phone. Please call 01766 771000.

Birth registration:
We can now regsiter births in Gwynedd. More informtaion

Certificates:
We will not be able to provide copies of birth / death / marriage or civil partnership certificates until further notice.   

Crematorium (Bangor)
Arrangements are in place to thoroughly clean the crematorium between each service.

Arrangements are also in place to ensure that everyone who attends a service sit at least 2 metres away from each other in accordance with national guidelines. 

Libraries and archives

Libraries
A new Order and Collect / Home Delivery service is now available at Gwynedd libraries.

Further information and order books

 

Archives
The Council’s Archives Service will is also closed. If you have an enquiry please email archifau@gwynedd.llyw.cymru. Unfortunately, staff cannot access the collection at present but will respond where possible.  

Leisure Centres

All Byw'n Iach Leisure Centres in Gwynedd are temporarily closed. 

For more information, visit Byw'n Iach.

Meetings and committees

All meetings and committees that are not making key decisions in regards to the Council's services are postponed for an undetermined period. 

Museums, cinemas and theatres

The Lloyd George Museum is now closed and will not be opening as planned at Easter. Follow their Facebook feed for updates. 

Storiel is closed, but Mind and DWP's 1 to 1 sessions are to continue.

The National Museum in Parc Padarn and Ysbyty Chwarel Museum are closed.

All events at Neuadd Dwyfor have been postponed or cancelled for the time being.

Businesses / Business rates

 

Help for businesses in Gwynedd

 

Business rates: Due to the high volume of calls and with staff working from home, we advise you to contact us by e-mailing non-domesticrates@gwynedd.llyw.cymru where we will reply to query as soon as possible.


Food businesses
If you are a new or existing food business offering food delivery or takeaway/delivery service for the first time, due to the current Covid-19 situation, the Council would like to hear from you. It is essential that you assess the risks associated with this type of food service, to ensure that you keep your customers and yourselves safe. We can advise you on food safety, allergens and social distancing/safety.
 

Food and safety team contact details:
Food@gwynedd.llyw.cymru
01766 771 000.

Tourism

Visit Snowdonia safely guidelines

 

Visit Snowdonia Mountains and Coast. Safely.

This year, more than ever, we all have a role to play in looking after each other and our communities. 

Things have changed. Many of our local services, conveniences, shops, restaurants, accommodation and attractions are preparing to reopen safely – while others may not open at all this year. 

By doing the small things visitors to the area can have a big impact on everyone’s safety – so please:

  • Be safe and responsible:
    - Keep a 2 metre distance from others and be considerate of them, don’t congregate in groups and avoid confined spaces and crowds
    - Wash your hands regularly throughout your visit
    - Know what to do if you develop any Covid-19 symptoms and follow Welsh Government Regulations. 
  • Respect our local communities and resources:
    - Appreciate that communities remain concerned about the spread of the virus – especially as people visit
    - Respect our towns, villages, our exceptional landscapes and resources by following notices and guidance for visitors
    - Take your rubbish and waste home with you. 
  • Be patient and prepare in advance:
    - Not all attractions, businesses and accommodation will be open   and not all services and public conveniences will be available
    - Research before travelling to avoid being disappointed and follow Welsh Government Regulations. Remember that the rules in Wales are different to those in the other countries of the UK
    - Consider visiting later in the year to support our businesses and to avoid high levels of visitors in our communities at the same time.

Visit Snowdonia.info

Public protection - complaints and enquiries

Complaints and enquiries relating to Covid-19:
Gwynedd Council is working with businesses across the county to ensure that they follow the latest regulations introduced to help prevent the spread of the Covid-19.  In addition, the Council is trying to avoid scams/fraud/counterfeit Covid-19 goods and also seeks to ensure Fair Trade.  

If you are aware of a business that does not obey Covid-19 regulations or if you are aware of any scams/fraud/counterfeit Covid-19 goods or have a complaint/query about Fair Trade, please let us know by: 

 

Services provided: 

  • In addition to providing advice to businesses and the public, the services will deal with :
  • Product safety issues
  • Complaints about animal health and welfare/animal feed
  • Food Safety Notifications               
  • Notices of hazardous accidents and incidents in workplaces     
  • Notifications of infectious illnesses
  • Complaints about businesses that remain open
  • Renewals to renew taxi licences only
  • Applications from licensed premises for temporary event permit to sell alcohol for off-site transportation
  • Requests to bury the deceased in public health funerals
  • Allegations of oil pollution from domestic tanks
  • Enquiries about the safety of private waters
  • Air pollution complaints
  • Complaints about litter that may be hazardous to health         

Toilets

Gwynedd's public toilets have now re-opened. More details.

  

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Or contact: cydraddoldeb@gwynedd.llyw.cymru