Coronavirus (Covid-19): Our services

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The Welsh Government have announced that a ‘circuit breaker’ will be introduced across Wales at 6pm Friday 23 October until Monday 9 November 2020. More information

 

 

Changes to Gwynedd Council services:

Contact us

The easiest way to contact us it to do it online:
Contact us online

Or phone us on 01766 771000.


Visit us / Siop Gwynedd
Siop Gwynedd Caernarfon, Dolgellau and Pwllheli are closed between 6pm 23 October and 9 November.

Bus timetables

Before travelling  please check the timetable.  Some services have been reduced or are running as Sunday services. 

Schools and nurseries

Primary schools
Gwynedd primary schools will remain open other than during usual half term holidays.  .

Secondary schools
Secondary schools will re-open after the half-term for children in years seven and eight. Pupils will be able to come in to take exams but other pupils will continue their learning from home until Monday, 9 November.

 

Free school meals
A free school meals direct payment for the following periods beginning of September (if you’re child was not invited into school), half term break and the week after half term for year 9 upward pupils will be made on 30 October 2020.  

If you had already been receiving free meals direct payments from the Authority prior to 31 August 2020, you do not need to re-register. We already have your details.

If you had not been receiving free meals direct payments from the Authority prior to 31 August 2020, you will need to fill in a form to provide your bank details by clicking on the following link www.gwynedd.llyw.cymru/freeschoolmeals-covid19



Gwynedd and Anglesey’s Additional Learning Needs and Inclusion (ALN&I) Service
A new section of the ALN&I website provides support and resources for children, young people and their families during the Coronavirus period. www.adyach.cymru

 

Nurseries
For the latest about nurseries go to the Gwynedd Families Information Service website. 

Bins and recycling / Recycling centres

Recycling centres
All recycling centres will be closed between 6pm on Friday 23 October and Monday 9 November. If you had a slot booked during this period you will need to book a new slot. 

More information


Safeguarding frontline staff
Please help keep our staff safe by:

  • Keeping a social distance between yourselves and our crews
  • Not putting tissue paper in the recycling cart's top box 
  • Making sure that everything in the recycling cart's middle box is clean and correct (no dirty items . no bags or plastic packaging)
  • Only putting glass in the recycling cart's bottom box (cans should be placed in the middle box with your plastics and cartons)
  • If possible, clean your bin / trolley handles before collection.   
  • Placing your residuary waste into black bags before putting them in your green bin, no loose waste.  
  • If anyone in your home is self-isolating because they have developed symptoms of the virus, don't put your recycling cart out for 14 days. When the 14 days have lapsed, and no one is showing symptoms any more, put your cleaned recycling cart out on your next collection day, and we will collect any additional items correctly separated into plastic boxes of a similar size.

Libraries and archives

During the circuit breaker lockdown (from 6pm on 23 October - 9 November), Gwynedd libraries and archives will close. The click and collect and delivery services will not be available during this period.

More information.

Public toilets

During the circuit breaker lockdown (from 6pm on 23 October -  9 November), Gwynedd Council's public toilets will remain open as usual. More information.

Social services

The following arrangements are subject to change at short notice in responsble to the local situation or the spreading of Covid-19. We will adhere to the national guidelines and specialist guidance.

 

Social Services
Adult and Children’s Social Services will maintain service to all individuals and families needing urgent and statutory support. For non-urgent issues there will be opportunities to carry out assessments and maintain contact over the phone with individuals and families.

All people contacting us will be triaged over the phone and or online to consider whether a visit in person is required or that support could be offered in a different way.


Adult day care
The Adult Day Care Service in our centres is temporarily suspended until further notice. Care for adults with disabilities are individually considered.


Care homes
At preseng it is possible to book appointments to visit care homes. Measures are in place to ensure that visits are as safe as possible. We advise you contact a specific care home  discuss any local circustances. We have tried to limit visits but health workers and professional carers can visit when needed. 

 

Home Care Service

Every effort will be made to maintain the home care service, but we will need to focus our efforts on the most vulnerable people with severe conditions, and those without the support of family or neighbours.

For this reason some of the usual home care services may not be available for a period. We ask families to step in as much as possible during this time.

Registration: births, marriages and deaths 

Ceremonies:
Marriage and civil partnership ceremonies have resumed in Gwynedd. More information  

Death registration:
Appointments to register deaths are held over the phone. Please call 01766 771000.

Birth registration:
We can now register births in Gwynedd. More informtaion

Certificates:
We will not be able to provide copies of birth / death / marriage or civil partnership certificates until further notice.   

Crematorium (Bangor)
Arrangements are in place to thoroughly clean the crematorium between each service.

Arrangements are also in place to ensure that everyone who attends a service sit at least 2 metres away from each other in accordance with national guidelines. 

Meetings and committees

Many of the Council's committees are now virtual.

View the latest information by committee here.

The situation is revised regularly.

Museums, cinemas and theatres

The Lloyd George Museum is closed at present. Follow their Facebook feed for updates. 

Storiel is closed, but Mind and DWP's 1 to 1 sessions are to continue.

The National Museum in Parc Padarn and Ysbyty Chwarel Museum are closed.

All events at Neuadd Dwyfor have been postponed or cancelled for the time being.

Country parks

Parc Glynllifon

During the circuit breaker lockdown (from 6pm 23 October until 9 November) Parc Glynllifon and the car parks will be closed to the public.

Season ticket holders within walking distance will be entitled to visit the site and please adhere to the Welsh Government Guidance.

 

Parc Padarn

During the circuit breaker lockdown (from 6pm 23 October until 9 November) Y Glyn and Gilfach Ddu car park will be closed. Padarn Lake will also be closed to water activities.

You can only walk the trails if you live within walking distance to the park and adhere to the Welsh Government Guidance.  

Playfields, parks and leisure

During the circuit breaker lockdown between 6pm 23 October and 9 November:

Businesses / Business rates

 

Help for businesses in Gwynedd

Business rates: Due to the high volume of calls and with staff working from home, we advise you to contact us by e-mailing non-domesticrates@gwynedd.llyw.cymru where we will reply to query as soon as possible.


Food businesses
If you are a new or existing food business offering food delivery or takeaway/delivery service for the first time, due to the current Covid-19 situation, the Council would like to hear from you. It is essential that you assess the risks associated with this type of food service, to ensure that you keep your customers and yourselves safe. We can advise you on food safety, allergens and social distancing/safety.
 

Food and safety team contact details:
Food@gwynedd.llyw.cymru
01766 771 000.

Public protection - report a concern and enquiries

We are working with Gwynedd businesses to ensure they keep up to date with regulations to help prevent the spread of Covid-19. If you are concerned about a business in Gwynedd that does not follow the Covid-19 regulations, please let us know:

Report a concern: Compliance with Covid-19 

 

We also seek to prevent any scams or fraud involving Covid-19. Please report any concerns to the Trading Standards team: 

Report a concern: Trading Standards


More information about the services provided by the Public Protection department

  

View this information in accessible formats with multiple languages

Or contact: cydraddoldeb@gwynedd.llyw.cymru